SOUTH WESTERN RAILWAY

                                     Press Release No. 178   Dt. 23.08.2019

I.EXTENSION OF CANCELLATION OF TRAINS

Cancellation of following trains will be extended due to Non-Interlocking work between Wadsinge – Bhalwani Stations for commissioning of double line in Solapur Division as detailed below: -

1.Cancellation of Train No. 51029 Chhatrapati Shivaji Maharaj Terminus (Mumbai) – Vijayapura Passenger will be extended further from 26.08.2019 to 28.08.2019.

2.Cancellation of Train No. 51030 Vijayapura – Chhatrapati Shivaji Maharaj Terminus (Mumbai) Passenger will be extended further from 27.08.2019 to 29.08.2019.

II.      CONTINUATION OF EXPERIMENTAL STOPPAGE OF TRAINS

Experimental stoppage of following trains at station mentioned against each will be continued until further advice as detailed below:-

1.Experimental stoppage of Train No. 17209/17210 Kakinada Town – KSR Bengaluru – Kakinada Town Seshadri Express at Anaparti will be continued until further advice.

2.Experimental stoppage of Train No. 22691/22692 KSR Bengaluru – Hazrat Nizamuddin – KSR Bengaluru Rajdhani Express at Itarsi will be continued until further advice.

3.Experimental stoppage of Train No. 12779 / 12780 Vasco Da Gama – Hazrat Nizamuddin – Vasco Da Gama Express at Harda   will be continued until further advice.

                                                      (E. Vijaya)

                                                         Chief Public Relations Office

                                                                    SOUTH WESTERN RAILWAY

                                      Press Release No. 203  Dt.   08.01.2019

SWR AIMS FOR TRANSPARENCY IN CATERING, TO

 PRINT “NO TIPS PLEASE, IF NO BILL, YOUR MEAL IS

 FREE” o­n FOOD PLATES AND COACHES

Addressing a high level review meeting o­n 3^rd January, 2019 with the entire Railway Board, all General Managers of Zonal Railways and Divisional Railway Managers, Railway Minister Shri Piyush Goyal has issued directions that "No tips please; if no bill, your meal is free" - printed o­n a tin plate with a rate list of the menu be publicly displayed o­n all trains by March this year. All trains with catering facility should have rate list displaying prices of menu inclusive of GST and printed o­n a tin plate by March 2019.

This move is to ensure transparency in catering services. South Western Railway in collaboration with IRCTC is taking up this exercise in 44 (Forty four) trains with pantry cars originating from SWR (list enclosed). It is expected that the following stickers will be provided in all the above 44 (Forty four) trains within 10 days.

Minister also advised that PoS (point of sale) machines with swipe and bill generating machine should be distributed in all trains to all catering staff and TTEs by March 31, 2019, adding that this will take care of the complaints of overcharging by the caterer. 

1.POS machines in all trains/static units will be increased and issue of bills will be monitored.

2.Bill books with GST No. Will be ensured with the vendors in addition to POS machines.This will enable better monitoring of transactions

3.Licencees of catering contracts have been directed to issue QR code to vendors for accepting digital payment. These initiatives of promoting use of technology in catering are expected to boost the quality of services .As o­n in South Western Railway contracts for 100 trains are in place and all the vendors in the said trains shall transact through POS machines.

More over All kitchens/ RRs have been provided with CCTV camera and live streaming to Railway officers and o­n internet of the same is also made available for better quality control.

SWR appeals to passengers availing catering services in stations and o­n trains, to please insist for bills.                         

MOBILE CATERING UNITS (PANTRY CARS) OVER SWR: