SOUTH WESTERN RAILWAY
Press Release No. 203 Dt. 08.01.2019
SWR AIMS FOR TRANSPARENCY IN CATERING, TO
PRINT “NO TIPS PLEASE, IF NO BILL, YOUR MEAL IS
FREE” on FOOD PLATES AND COACHES
Addressing a high level review meeting on 3rd January, 2019 with the entire Railway Board, all General Managers of Zonal Railways and Divisional Railway Managers, Railway Minister Shri Piyush Goyal has issued directions that "No tips please; if no bill, your meal is free" - printed on a tin plate with a rate list of the menu be publicly displayed on all trains by March this year. All trains with catering facility should have rate list displaying prices of menu inclusive of GST and printed on a tin plate by March 2019.
This move is to ensure transparency in catering services. South Western Railway in collaboration with IRCTC is taking up this exercise in 44 (Forty four) trains with pantry cars originating from SWR (list enclosed). It is expected that the following stickers will be provided in all the above 44 (Forty four) trains within 10 days.
Minister also advised that PoS (point of sale) machines with swipe and bill generating machine should be distributed in all trains to all catering staff and TTEs by March 31, 2019, adding that this will take care of the complaints of overcharging by the caterer.
1.POS machines in all trains/static units will be increased and issue of bills will be monitored.
2.Bill books with GST No. Will be ensured with the vendors in addition to POS machines.This will enable better monitoring of transactions
3.Licencees of catering contracts have been directed to issue QR code to vendors for accepting digital payment. These initiatives of promoting use of technology in catering are expected to boost the quality of services .As on in South Western Railway contracts for 100 trains are in place and all the vendors in the said trains shall transact through POS machines.
More over All kitchens/ RRs have been provided with CCTV camera and live streaming to Railway officers and on internet of the same is also made available for better quality control.
SWR appeals to passengers availing catering services in stations and on trains, to please insist for bills.
MOBILE CATERING UNITS (PANTRY CARS) OVER SWR:
| Sl. No. | PANTRY CAR & NAME OF THE TRAIN |
| 1 | 16506/16505: SBC-GIMB-SBC Gandhidham Express |
| 2 | 16508/16507: SBC-JU-SBC Jodhpur Express |
| 3 | 16210/16209: MYS-AII-MYS Express |
| 4 | 16532/16531: YPR-AII-YPR Garib Nawaz Express |
| 5 | 12607/12608 Lalbag Express SBC-MAS-SBC |
| 6 | 12609/12610 Bangalore Express SBC-MAS-SBC |
| 7 | 16502/16501: SBC-ADI-SBC Ahmedabad Express |
| 8 | 12779/12780: VSG-NZM-VSG Goa Express. |
| 9 | 12079/12080: SBC-UBL-SBC Janashatabdi: (Mini Pantry) |
| 10 | 12295/12296: SBC-PNBE-SBC Sanghamitra Express. (Pantry Car) |
| 11 | 12629/12630: YPR - NZM - YPR Sampark kranti Express (Pantry Car) |
| 12 | 12649/12650: YPR - NZM - YPR Sampark kranti Exp. (Pantry Car) |
| 13 | 22685/86 YPR - CDG - YPR Sampark kranti Exp. (Pantry Car) |
| 14 | 22691/22692 & 22693/94 SBC-NZM-SBC (Via Raichur) Rajdhani Express |
| 15 | 12027/12028, SBC-MAS-SBC, Shatabdi Exp. |
| 16 | 16533/34 SBC-JU Express (Weekly) |
| 17 | 12253/54 YPR-BGP Weekly express |
| 18 | 12781/12782 MYS-NZM-MYS Swarna Jayanti Express |
| 19 | 12213/14 YPR-DEE-YPR Duronto Express |
| 20 | 16561/62 YPR-KCVL-YPR AC Express |
| 21 | 12726/28 SBC-NDLS-SBC Karnataka Express |
| 22 | 82653/54 YPR-JP-YPR Suvidha superfast Express train |
| List of TSV contract over SWR |
| Sl. No | section | Train No. |
| 1 | SBC-UBL section (Mail/Express trains) | 17309/17310 |
| 2 | 12725/12726 |
| 3 | 12777/12778 |
| 4 | 11021/11022 & 11005/11006 |
| 5 | 16535/16536 |
| 6 | 16589/16590 |
| 7 | 16201/16202 |
| 8 | 17315/17316 |
| 9 | 17311/17312 |
| 10 | 11035/11036 |
| 11 | 16205/16206 |
| 12 | 17313/17314 |
| 13 | SBC-UBL section (Passenger trains) | 56913/56914 |
| 14 | 56917/56918 |
| 15 | 56515/56516 |
| 16 | 56519/56520 |
| 17 | 56221/56222 |
| 18 | 56225/56226 |
| 19 | 56227/56228 |
| 20 | 56224/56223 |
| 21 | 56915/56916 |
| 22 | 56273/56274 |
| 23 | 56269/56270 |
| 24 | 56517/56518 |
| 25 | 56271/56272 |
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