29 Trains from (TVC)TRIVANDRUM CNTL to (PGTN)PALGHAT TOWN

1)In pursuance of Railway Board’s instructions, Southern Railway is arranging full refund to ticket fares for trains cancelled after 22/03/2020 o­n account of COVID-19

2)The refund of ticket fares are being granted o­n line at www.irctc.co.in for all tickets o­n the website.

3)Passengers may note that for counter tickets, 100% refund will be made available for all the cancelled trains (After 22/03/2020) upto 180 days from the date of journey.  Hence, there is no urgency to come to the counters.

4)In view of the current situation of the COVID-19 pandemic in Tamil Nadu, the refund for stations in Tamil Nadu and Pondicherry will be disbursed slightly later in a staggered manner.  This is in order to ensure that social distancing norms are not violated by queues at various stations for disbursal of the refunds.  The dates for starting refunds at Stations in Tamil Nadu and Pondicherry will be intimated shortly

5)The following procedure will be followed for tickers booked at Counters in Kerala and Karnataka

The refunds will be made available in a staggered manner a shown below so as to minimize the queues at the counters and to ensure social distancing for the protection of our customers.

Refunds will be available in counters in various divisions as follows:

            I.KERALA:

1)Trivandrum Division:

Trivandrum Central, Kollam Jn, Kayankulam, Chengannur, Tiruvalla, Kottayam, Alleppey, Ernakulam Jn, Ernakulam Town, Aluva, Thrisur

2)Palghat Division:

Calicut, Palghat

II)KARNATAKA

Mangalore Junction

6)The staggered disbursal of refunds will be carried out at all the above counters in the following manner:

7)All COVID-19 precautions should be strictly enforced at the counters. Social distancing norms should be ensured in queues and between queues.  No persons will be allowed at the PRS Counters without wearing the masks. The staff are instructed to wear gloves and masks and frequent use of sanitizers will be resorted to while handling cash. The counters will also be sanitized frequently

8)Our esteemed passengers are requested to follow the above precautions keeping in mind that there is time available upto 6 months from the date of travel for collecting the full refunds.

As part of COVID-19 preparedness Indian Railways in consultation with Armed Forces Medical Services, Medical departments of various Zonal Railways and Ayushman Bharat had decided to convert 5000 numbers of ICF design Non-AC (GS & GSCN) coaches older than 15 years into quarantine/isolation coaches. Initially Railway Board had given target to Southern Railway to convert 473 numbers of coaches which was later o­n enhanced to 573 numbers to complete by 10-4-2020. This is the highest target given by Railway board to any Zonal Railways

The conversion work was undertaken in all the 15 major depots of all six divisions viz., Chennai, Trichy, Salem, Madurai, Palghat and Trivandrum and all three workshops- Carriage & Wagon Works, Perambur, Loco Works, Perambur and Golden Rock workshop at Trichy. The dedicated teams from the divisions, and from the workshops worked with full enthusiasm and full support was given by the Operating department for making available the coaches at the nominated depots and workshops and Materials Management Department (Stores) arranged the required items and materials well in time. The Mechanical department which is concerned with core activities of conversion worked in synergy and was able to take up conversion work in 573 numbers of coaches so as to complete the increased target of 573 coaches in all respects within the stipulated time by 10-4-2020. This has been well appreciated by railway Board.

The salient features of Quarantine/Isolation coaches are:

=> One Indian Style Lavatory in Coach was converted into Bathing Room
=> Provision of Plastic Curtains transversely at entrance of Cabin to isolate the

Patients

=> Each Cabin has been provided with 3 Dustbins with Foot operated Lids

[Red, Blue and Yellow Colour] with Garbage Bags



• => Modifications in Coach viz. Provision of Clamps for positioning Oxygen

  Cylinders, Water Pipes and Taps in converted Bath Rooms for filling

  Buckets, Soap Dispensers and Soap Dishes etc.
  
  => Provision of Mosquito Net, 3 Peg Coat Hooks, extra Mobile Charging

  Points etc.