SOUTH WESTERN RAILWAY

                                   Press Release No. 220   Dt. 28.09.2019

TEMPORARY AUGMENTATION OF COACH

I.South Western Railway has decided to augment o­nE Second Class Sleeper Coach to clear extra rush of passengers during Dussehra festival as detailed below: -

1.Train No. 17301/17302 Mysuru - Dharwad - Mysuru Express from 01.10.2019 to 08.10.2019.

2.Train No. 16591/16592 Hubballi - Mysuru - Hubballi Express from 29.09.2019 to 08.10.2019.

3.Train No. 16535 Mysuru - Solapur Express from 30.09.2019 to 09.10.2019.

4.Train No. 16536 Solapur - Mysuru Express from 01.10.2019 to 10.10.2019.

II.South Western Railway has decided to augment TWO Second Class Chair Car for following trains to clear extra rush of passengers during Dussehra festival as detailed below: -

1.Train No. 56201/56202 Chamrajanagar - Mysuru - Chamrajanagar Passenger from 01.10.2019 to 08.10.2019.

2.    Train No. 56281/56282 Chamrajanagar - KSR Bengaluru - Chamrajanagar Passenger from 01.10.2019 to 08.10.2019.

3.Train No. 56203/56204 Chamrajanagar - Mysuru - Chamrajanagar Passenger from 01.10.2019 to 08.10.2019.

4.Train No. 56275/56276 Talguppa - Mysuru - Talguppa Passenger from 01.10.2019 to 08.10.2019.

5.Train No. 56263/25264 Mysuru - KSR Bengaluru - Mysuru Passenger from 01.10.2019 to 08.10.2019.

6.Train No. 56265/25266 Arsikere - Mysuru - Arsikere Passenger from 01.10.2019 to 08.10.2019.

7.Train No. 56269/25270 Shivamogga Town - Mysuru - Shivamogga Town Passenger from 01.10.2019 to 08.10.2019. 

                                                      (E. Vijaya)

                                                         Chief Public Relations Office

                                                                    SOUTH WESTERN RAILWAY

                                      Press Release No. 203  Dt.   08.01.2019

SWR AIMS FOR TRANSPARENCY IN CATERING, TO

 PRINT “NO TIPS PLEASE, IF NO BILL, YOUR MEAL IS

 FREE” o­n FOOD PLATES AND COACHES

Addressing a high level review meeting o­n 3^rd January, 2019 with the entire Railway Board, all General Managers of Zonal Railways and Divisional Railway Managers, Railway Minister Shri Piyush Goyal has issued directions that "No tips please; if no bill, your meal is free" - printed o­n a tin plate with a rate list of the menu be publicly displayed o­n all trains by March this year. All trains with catering facility should have rate list displaying prices of menu inclusive of GST and printed o­n a tin plate by March 2019.

This move is to ensure transparency in catering services. South Western Railway in collaboration with IRCTC is taking up this exercise in 44 (Forty four) trains with pantry cars originating from SWR (list enclosed). It is expected that the following stickers will be provided in all the above 44 (Forty four) trains within 10 days.

Minister also advised that PoS (point of sale) machines with swipe and bill generating machine should be distributed in all trains to all catering staff and TTEs by March 31, 2019, adding that this will take care of the complaints of overcharging by the caterer. 

1.POS machines in all trains/static units will be increased and issue of bills will be monitored.

2.Bill books with GST No. Will be ensured with the vendors in addition to POS machines.This will enable better monitoring of transactions

3.Licencees of catering contracts have been directed to issue QR code to vendors for accepting digital payment. These initiatives of promoting use of technology in catering are expected to boost the quality of services .As o­n in South Western Railway contracts for 100 trains are in place and all the vendors in the said trains shall transact through POS machines.

More over All kitchens/ RRs have been provided with CCTV camera and live streaming to Railway officers and o­n internet of the same is also made available for better quality control.

SWR appeals to passengers availing catering services in stations and o­n trains, to please insist for bills.                         

MOBILE CATERING UNITS (PANTRY CARS) OVER SWR: