SOUTH WESTERN RAILWAY

                                      Press Release No. 331  Dt. 30.12.2019

REPLACEMENT OF TRAIN’S RAKE FROM CONVENTIONAL TO LHB (LINKE HOFMANN BUSCH)

4^th conventional rake of Train No. 16340/16339 Nagercoil - Chhatrapati Shivaji Maharaj Terminus - Nagercoil Express will be provided with LHB coaches in place of conventional coaches with effect from 27.12.2019 from Nagercoil and 29.12.2019 from Chhatrapati Shivaji Maharaj Terminus.

Accordingly, the train will run with revised composition of LHB coaches i.e. of o­nE AC 2-tier Coach, FOUR AC 3-tier Coaches, TEN Second Class Sleeper Coaches, TWO Second Class General Coaches and TWO Luggage cum Brake-van with Generator, o­nE Pantry Car.

PERMANENT AUGMENTATION OF COACH

South Western Railway has decided to augment o­nE Second Class General Coach in the following trains o­n permanent basis as detailed below: -

1.Train No. 17309 / 17310 Yesvantpur - Vasco-da-gama - Yesvantpur Bi-Weekly Express has been augmented permanently with o­nE Second Class General Coach with effect from 29.12.2019 from Yesvantpur and from 28.12.2019 from Vasco-da-gama.

2.Train No. 17311 / 17312 Chennai - Vasco-da-gama - Chennai Weekly Express will be augmented permanently with o­nE Second Class General Coach with effect from 03.01.2020 from Chennai and from 02.01.2020 from Vasco-da-gama.

3.Train No. 17315 / 17316 Vasco-da-gama - Velankanni - Vasco-da-gama Weekly Express will be augmented permanently with o­nE Second Class General Coach with effect from 30.12.2019 from Vasco-da-gama and from 31.12.2019 from Velankanni.

                                                       (E. Vijaya)

                                                          Chief Public Relations Office

                                                                    SOUTH WESTERN RAILWAY

                                      Press Release No. 203  Dt.   08.01.2019

SWR AIMS FOR TRANSPARENCY IN CATERING, TO

 PRINT “NO TIPS PLEASE, IF NO BILL, YOUR MEAL IS

 FREE” o­n FOOD PLATES AND COACHES

Addressing a high level review meeting o­n 3^rd January, 2019 with the entire Railway Board, all General Managers of Zonal Railways and Divisional Railway Managers, Railway Minister Shri Piyush Goyal has issued directions that "No tips please; if no bill, your meal is free" - printed o­n a tin plate with a rate list of the menu be publicly displayed o­n all trains by March this year. All trains with catering facility should have rate list displaying prices of menu inclusive of GST and printed o­n a tin plate by March 2019.

This move is to ensure transparency in catering services. South Western Railway in collaboration with IRCTC is taking up this exercise in 44 (Forty four) trains with pantry cars originating from SWR (list enclosed). It is expected that the following stickers will be provided in all the above 44 (Forty four) trains within 10 days.

Minister also advised that PoS (point of sale) machines with swipe and bill generating machine should be distributed in all trains to all catering staff and TTEs by March 31, 2019, adding that this will take care of the complaints of overcharging by the caterer. 

1.POS machines in all trains/static units will be increased and issue of bills will be monitored.

2.Bill books with GST No. Will be ensured with the vendors in addition to POS machines.This will enable better monitoring of transactions

3.Licencees of catering contracts have been directed to issue QR code to vendors for accepting digital payment. These initiatives of promoting use of technology in catering are expected to boost the quality of services .As o­n in South Western Railway contracts for 100 trains are in place and all the vendors in the said trains shall transact through POS machines.

More over All kitchens/ RRs have been provided with CCTV camera and live streaming to Railway officers and o­n internet of the same is also made available for better quality control.

SWR appeals to passengers availing catering services in stations and o­n trains, to please insist for bills.                         

MOBILE CATERING UNITS (PANTRY CARS) OVER SWR: