SOUTH WESTERN RAILWAY

                                      Press Release No. 336  Dt. 02.01.2020

PARTIAL CANCELLATION / TEMPORARILY EXTENSION /

 RESCHEDULING OF TRAINS

Following trains will be regulated due to line block for apron work o­n from 03.01.2020 to 05.01.2020 o­n shunting line o­n Bengaluru Cantt. Side at KSR Bengaluru Yard  for conducting concrete aproning work as detailed below: -

PARTIAL CANCELLATION:

1.Train No. 22618, Tirupati - KSR Bengaluru Express commencing journey o­n 03.01.2020 will be partially cancelled between Bengaluru Cantt. - KSR Bengaluru and will be terminated at Bengaluru Cantt.

2.Train No. 22617, KSR Bengaluru - Tirupati Express commencing journey o­n 04.01.2020 will be partially cancelled between  KSR Bengaluru - Bengaluru Cantt. and will be originated from Bengaluru Cantt.

3.Train No. 06546, Bangarapet - KSR Bengaluru MEMU commencing journey from 03.01.2020 to 04.01.2020 will be partially cancelled between KSR Bengaluru - Bengaluru Cantt. and will be terminated at Bengaluru Cantt.

4.Train No. 06545, KSR Bengaluru - Bangarapet - MEMU commencing journey o­n 04.01.2020 will be partially cancelled between KSR Bengaluru - Bengaluru Cantt. and will be originated from Bengaluru Cantt instead of KSR Bengaluru.

TEMPORARILY EXTENTION:

Train No. 66555, Marikuppam - KSR Bengaluru commencing journey from 03.01.2020 to 05.01.2020 will be temporarily extended to Kengeri with KSR Bengaluru timings arrival at 09:05 hrs and departure at 09:10 hrs and further Kengeri arrival at 09:45 hrs.

RESCHEDULING:

1.Train No. 66551, KSR Bengaluru - Mysuru commencing journey from KSR Bengaluru  from 03.01.2020 to 05.01.2020 will be will be rescheduled by 5 minutes.

2.Train No. 16522, KSR Bengaluru - Bangarapet Express commencing journey from 03.01.2020 to 05.01.2020 will be will be originate  from Kengeri  instead of KSR Bengaluru and will leave Kengeri at 19:00 hrs and arrive/departure KSR Bengaluru  at 19:25/19:30 hrs and further it will run as per schedule.

                                                       (E. Vijaya)

                                                          Chief Public Relations Office

                                                                    SOUTH WESTERN RAILWAY

                                      Press Release No. 203  Dt.   08.01.2019

SWR AIMS FOR TRANSPARENCY IN CATERING, TO

 PRINT “NO TIPS PLEASE, IF NO BILL, YOUR MEAL IS

 FREE” o­n FOOD PLATES AND COACHES

Addressing a high level review meeting o­n 3^rd January, 2019 with the entire Railway Board, all General Managers of Zonal Railways and Divisional Railway Managers, Railway Minister Shri Piyush Goyal has issued directions that "No tips please; if no bill, your meal is free" - printed o­n a tin plate with a rate list of the menu be publicly displayed o­n all trains by March this year. All trains with catering facility should have rate list displaying prices of menu inclusive of GST and printed o­n a tin plate by March 2019.

This move is to ensure transparency in catering services. South Western Railway in collaboration with IRCTC is taking up this exercise in 44 (Forty four) trains with pantry cars originating from SWR (list enclosed). It is expected that the following stickers will be provided in all the above 44 (Forty four) trains within 10 days.

Minister also advised that PoS (point of sale) machines with swipe and bill generating machine should be distributed in all trains to all catering staff and TTEs by March 31, 2019, adding that this will take care of the complaints of overcharging by the caterer. 

1.POS machines in all trains/static units will be increased and issue of bills will be monitored.

2.Bill books with GST No. Will be ensured with the vendors in addition to POS machines.This will enable better monitoring of transactions

3.Licencees of catering contracts have been directed to issue QR code to vendors for accepting digital payment. These initiatives of promoting use of technology in catering are expected to boost the quality of services .As o­n in South Western Railway contracts for 100 trains are in place and all the vendors in the said trains shall transact through POS machines.

More over All kitchens/ RRs have been provided with CCTV camera and live streaming to Railway officers and o­n internet of the same is also made available for better quality control.

SWR appeals to passengers availing catering services in stations and o­n trains, to please insist for bills.                         

MOBILE CATERING UNITS (PANTRY CARS) OVER SWR: