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Address: Valemuri Vari Veedhi, Rama Rao Peta, Kakinada, Andhra Pradesh 533004, India

Station Code: CCT


Zone: SCR/South Central

Train Frequency Weekly: 103

Station Traffic: Medium

Address: Kollam Junction Railway Station, Kollam, Kerala 691001, India

Station Code: QLN

Station Name: KOLLAM JN

Zone: SR/Southern

Train Frequency Weekly: 570

Station Traffic: High

To Check Ticket Availibility Click Classes
TrainTrain NameFromDepToArrTimeDaysClassesStatus
15906VIVEK EXPRESSSLO03:20QLN05:3026:10SA2A,3A,SL,GN,15906 Status
18567VSKP QLN EXPSLO10:26QLN15:0028:34TH2A,3A,SL,GN,18567 Status
06335GHY KCVL SPECIALSLO16:30QLN21:0528:35W3A,SL,GN,06335 Status
12660GURUDEV EXPRESSSLO16:35QLN19:0526:30W2A,3A,SL,GN,12660 Status
82636KCVLGHY SUVIDHASLO17:38QLN15:0026:38SU3A,SL,GN,82636 Status
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Southern Railway arranges refund of Rs.44.5 crores on ticket cancellations


Over 8 lakh passengers benefit from liberalized refund rules

In view of nation-wide lockdown, all passenger train operations have been suspended since 22ndMarch, 2020.  The lockdown was extended in phases and currently lockdown 5.0 is in force till 30th June, 2020.   Indian Railways announced liberalized refund rules for the benefit of passengers booked through PRS (Passenger Reservation System) counters.  For e-tickets, automated refunds are being facilitated by IRCTC.  Presently, passengers who have booked tickets through PRS counters for journeys falling during  22th March, 2020 to 12thAugust, 2020 are eligible for refunds upto 6 months from the date of journey.

 Southern Railway arranged for staggered disbursal of refunds at PRS counters in major railway stations across the zone.  In the state of Kerala, PRS counters at major locations in Palakkad and Thiruvananthapuram Divisions were opened for refunds from 22nd of May, 2020. PRS counters at various important locations including those at Thiruvananthapuram Central, Thrissur, Ernakulam ,Kollam, Kozhikkode, Mangalore Junction and  Palakkad Junction railway stations started functioning for disbursal of refunds.

In view of widespread pandemic, in pursuance of Railway Board’s instructions, PRS counters in Tamil Nadu were opened for refunds from 1st of June, 2020 in a staggered manner.  PRS counters at Dr MGR Chennai Central, Chennai Egmore, Tiruchchirappalli Jn, Tanjavur, Kumbakonam, Salem ,Karur, Coimbatore, Madurai, Tirunelveli,Dindigul and many other important locations started functioning for disbursal of refunds. 

Southern Railway has arranged a refund of Rs.44.5 crores o­n ticket cancellations at PRS counters during the period from 22nd May, 2020 to 28thJune, 2020.  A total of 8 lakh passengers have cancelled their tickets benefiting from the liberalized refund rules.

In Chennai Division, Rs.12.83 crores has been disbursed by way of refunds.   In Madurai Division, refund to the tune of Rs.4.39 crores is disbursed.  Rs.6.62 crores and Rs.4.20 crores were disbursed respectively in Salem and Tiruchchirappalli Divisions.  In Thiruvananthapuram Division, amount to the tune of 11.2 crores and in Palakkad Division, Rs.5.25 crores were disbursed  as refund.

In view of the intense Lockdown in Chennai area as announced by the State Government from 19th June to 30th June 2020, all the PRS  Locations falling under the Lockdown area in Chennai and certain parts of Chengalpattu, Kancheepuram and Tiruvallur District are being kept closed from 19th June to 30th June 2020.  Similarly, In view of the complete lockdown imposed from 23rd to 30th June 2020, PRS counters in Madurai lockdown areas are kept closed. 

Chief Public Relations Officer

No 120/2020-2126-05-2020
Refund of ticket fares for trains cancellation on account of COVID-19


1)In pursuance of Railway Board’s instructions, Southern Railway is arranging full refund to ticket fares for trains cancelled after 22/03/2020 o­n account of COVID-19

2)The refund of ticket fares are being granted o­n line at for all tickets o­n the website.

3)Passengers may note that for counter tickets, 100% refund will be made available for all the cancelled trains (After 22/03/2020) upto 180 days from the date of journey.  Hence, there is no urgency to come to the counters.

4)In view of the current situation of the COVID-19 pandemic in Tamil Nadu, the refund for stations in Tamil Nadu and Pondicherry will be disbursed slightly later in a staggered manner.  This is in order to ensure that social distancing norms are not violated by queues at various stations for disbursal of the refunds.  The dates for starting refunds at Stations in Tamil Nadu and Pondicherry will be intimated shortly

5)The following procedure will be followed for tickers booked at Counters in Kerala and Karnataka

The refunds will be made available in a staggered manner a shown below so as to minimize the queues at the counters and to ensure social distancing for the protection of our customers.

Refunds will be available in counters in various divisions as follows:


1)Trivandrum Division:

Trivandrum Central, Kollam Jn, Kayankulam, Chengannur, Tiruvalla, Kottayam, Alleppey, Ernakulam Jn, Ernakulam Town, Aluva, Thrisur

2)Palghat Division:

Calicut, Palghat


Mangalore Junction

6)The staggered disbursal of refunds will be carried out at all the above counters in the following manner:

Journey Commencing Date

Date of Refund o­n PRS Counters

22.03.2020 to 31.03.2020

From 27.05.2020 o­nwards

01.04.2020 to 14.04.2020

From 03.06.2020 o­nwards

15.04.2020 to 30.04.2020

From 09.06.2020 o­nwards

01.05.2020 to 15.05.2020

From 16.06.2020 o­nwards

16.05.2020 to 31.05.2020

From 23.06.2020 o­nwards

01.06.2020 to 30.06.2020

From 28.06.2020 o­nwards

7)All COVID-19 precautions should be strictly enforced at the counters. Social distancing norms should be ensured in queues and between queues.  No persons will be allowed at the PRS Counters without wearing the masks. The staff are instructed to wear gloves and masks and frequent use of sanitizers will be resorted to while handling cash. The counters will also be sanitized frequently

8)Our esteemed passengers are requested to follow the above precautions keeping in mind that there is time available upto 6 months from the date of travel for collecting the full refunds.


Chief Public Relations Officer


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