3 Trains from (MTJ)MATHURA JN to (ALD)ALLAHABAD JN

   FULL REFUND FOR ALL COUNTERS BOOKED PRS TICKETS &

E-TICKETS FOR JOURNEY PERIOD FROM 21.3.2020 TO 14.4.2020

Kolkata, March 29.2020:

In view of cancellation of all passenger trains and all passenger ticketing upto 14th April 2020, it has been decided by Indian Railways vide notification issued o­n 27.3.2020 to give full refund for all tickets for journey period from 21st March - 14th April 2020. These instructions shall be in addition to and in continuation of the relaxations in Refund Rules vide notification issued earlier o­n 21.3.2020 in the wake of COVID -19 to avoid crowding and to maintain social distancing. The procedure for grant of refund shall be as follows:

I. Counter booked PRS Tickets

a)Tickets already cancelled for the journey period from 2I^,! March-14^th April 2Q20:Passengers who have already cancelled their tickets for the said journey period can apply for refund of balance amount to the office of Chief Claims Officer (CCO) or Chief Commercial Manager/Refund (CCM-Refund) of concerned Zonal Railway Head Quarters. The application for said refund can be made through post in the prescribed format within six months of cancellation of ticket for which refund of remaining amount is sought.

b)Tickets cancelled after issuance of this notification: Full refund shall be payable in respect of all such cancellations. The period of availing refund shall be within three months from date of journey.

II. E-tickets

a)Tickets cancelled prior to issuance of this notification: Balance refund amount shall be credited to the account of the passengers from which ticket was booked.

b)Tickets cancelled alter issuance of this notification: Full refund shall be payable in respect of all such cancellations.

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Proforma for applying refund of cancellation/clerkage charge if any levied o­n cancellation of reserved tickets for journey period from 21.03.2020 to 14.04.2020.

To,

Chief Claims officer/Chief Commercial Managers

(Name of Zonal Railway as per list)

Sub: Refund of cancellation/clerkage charge if any levied  for journey tickets already cancelled for journey   period from 21.03.2020 to 14.04.2020.

Sir/Madam,

I have already cancelled my journey tickets for the journey period 21.03.2020 to 14.04.2020 o­n which cancellation/clerkage charge was levied. Kindly refund the amount deducted, details of the tickets are as under:-

1)PNR No.(If available):

2)Train Name and Number:

3)Date of journey:

4)Name of all passengers (as mentioned o­n the ticket along with valid id proof of any o­ne passenger).

5)From:                                       To:

6)Class of travel:

7)Mobile Number:

8)Date of cancellation of tickets:

9)Amount deducted as cancellation/ clerkage charge for which refund sought:

10)Account number with IFSC code (optional for passengers who want the refund to be transferred directly in their account):

11)Complete Postal Address with Pin Code (for passengers who want the refund pay order to be sent through Post).

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List of Zonal Railways:

1. Central Railway/Mumbai,       

 2. Western Railway/Mumbai,

 3. Eastern Railway/Kolkata,

4. South Eastern Railway/Kolkata,        

 5. Southern Railway/Chennai,

 6. Northern Railway/New Delhi,

7. East Central Railway/Hajipur,

8. Northeast Frontier Railway/Guwahati,

9. North Eastern Railway/ Gorakhpur,

10. North Central Railway/Allahabad,

11. West Central Railway/Jabalpur,

12. South Central Railway/ Secunderabad,

13. South East Central Railway/ Bilaspur,

14. South Western Railway/Hubli,

15. East Coast Railway/Bhubaneswar,

16. North Western Railway/Jaipur,

17. Konkan Railway Corporation Limited/Navi Mumbai.

Note : Application for Refund may be addressed to the office of CCO/CCM-Refund of the Zonal Railways where the passenger wants to collect the refund amount from.