1 Trains from (HYB)HYDERABAD DECAN to (SPX)SAPATGRAM

REGULATION OF TRAINS FOR BRIDGE MAINTENANCE WORK IN EAST CENTRAL RAILWAY

Kolkata, May 10, 2022:

For maintenance of bridge no 1 in between Samastipur & Muktapur stations, 06.00 hours (09:45 hrs. to 14.45 hrs.) Traffic & Power block has been planned o­n 14.05.2022 (Saturday) & 17.05.2022 (Tuesday). Consequently, 13043 Howrah - Raxaul Express (Journey Commencing o­n 13.05.2022) & 17005 Hyderabad Decan - Raxaul Express (Journey Commencing o­n 12.05.2022) will be diverted via Samastipur - Muzaffarpur - Sitamarhi instead of Samastipur - Darbhanga - Sitamarhi and 15553 Bhagalpur- Jaynagar Express (Journey Commencing o­n 14.05.2022) will be rescheduled by 120 minutes from Bhagalpur.

Inconvenience caused to the passengers is deeply regretted.

 Alipurduar Division of Northeast Frontier Railway is organizing various activities from 26.05.15 to 09.06.15 in connection with observance of the Railyatri / Upbhokta Pakhwada or Passenger / Customer Facilitation Fortnight. During this fortnight various programmes for creating awareness about passenger amenities being provided and road shows for safety awareness etc. amongst rail users are being organized. Moreover during this fortnight officials of the Division will interact with passenger / customer and inspect passenger amenity facilities at various locations.

During last o­ne year new UTS (Unreserved Ticketing System) facilities have been provided at Tufanganj and Mardanga stations and new PRS (Passenger Reservation System) facilities at Sapatgram and Salakati stations of the Alipurduar Division. Passenger can now dial 182 for o­n-board security related problem and 138 for general help. These helpline numbers are equipped with call recording facility and are functional o­n 24 x 7 basis. Passenger can access these numbers mobile or land line. The NTES (National Train Enquiry System) App o­n Smart phones have been made available by Indian Railways. This has enabled Passengers to obtain o­n-line real time train running information without any human intervention. During last o­ne year a number of other passenger amenities have been introduces  /upgraded. Talk back system for passenger have been introduced at Nagrakata, Bamanhat, Odlabari and New Coochbehar ticket counters. CCTV cameras and Queue Management system have been introduced at the PRS counter of Alipurduar Jn. Pay & Use toilets have been provided at New Mal Jn. and Binnaguri stations. Bio-toilets have been provided in numerous coaches for keeping railway stations and track clean. Awareness amongst passengers is being created for not throwing non-biodegradable wastes such as plastic, glass etc. in toilet for smooth functioning of the Bio-toilets.