Alipurduar Division of Northeast Frontier Railway is organizing various activities from 26.05.15 to 09.06.15 in connection with observance of the Railyatri / Upbhokta Pakhwada or Passenger / Customer Facilitation Fortnight. During this fortnight various programmes for creating awareness about passenger amenities being provided and road shows for safety awareness etc. amongst rail users are being organized. Moreover during this fortnight officials of the Division will interact with passenger / customer and inspect passenger amenity facilities at various locations.
During last one year new UTS (Unreserved Ticketing System) facilities have been provided at Tufanganj and Mardanga stations and new PRS (Passenger Reservation System) facilities at Sapatgram and Salakati stations of the Alipurduar Division. Passenger can now dial 182 for on-board security related problem and 138 for general help. These helpline numbers are equipped with call recording facility and are functional on 24 x 7 basis. Passenger can access these numbers mobile or land line. The NTES (National Train Enquiry System) App on Smart phones have been made available by Indian Railways. This has enabled Passengers to obtain on-line real time train running information without any human intervention. During last one year a number of other passenger amenities have been introduces /upgraded. Talk back system for passenger have been introduced at Nagrakata, Bamanhat, Odlabari and New Coochbehar ticket counters. CCTV cameras and Queue Management system have been introduced at the PRS counter of Alipurduar Jn. Pay & Use toilets have been provided at New Mal Jn. and Binnaguri stations. Bio-toilets have been provided in numerous coaches for keeping railway stations and track clean. Awareness amongst passengers is being created for not throwing non-biodegradable wastes such as plastic, glass etc. in toilet for smooth functioning of the Bio-toilets.
(Pranav Jyoti Sharma)
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