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(Alok Kumar Singh)
In view of ongoing summer rush, Railways has initiated a number of customer friendly measures to facilitate the passengers. Seven touts have been caught with the help of GRP under Prevention of Touting and Malpractices Ordinance, 2010 & CrPc Act during a surprise raid on 31st of May, 2015. Signing of Tatkal forms by CRSs and bringing of ID proof by passengers have been made mandatory to prevent touting activities. 10 Officers and 25 Inspectors have been deputed at various Delhi Area PRS locations to monitor summer rush arrangements. CCTVs have been installed at 31 PRS locations over five divisions of NR.
Frequent announcements of special trains are being made at PRS offices. Instructions have been issued for opening of maximum number of counters during peak hours in summer rush. Renovation of IRCA Reservation Complex has been carried out with further beautification work under process. During inspections special emphasis have been laid down on the cleanliness aspect.
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